Front Desk Agent Vacancy

  • Full Time
  • Nairobi

Fairmont Hotel

Job functions include but are not limited to the following:

· Consistently offer professional, friendly and engaging service

· Greet, check in and settle guest accounts while ensuring all service standards are followed

· Assist guests regarding hotel facilities in an informative and helpful way

· Respond to each Guest who approaches the Reception Desk

· Drive rate through up-selling room brands

· Follow department policies, procedures and service standards

· Follow all safety policies

· Other duties as assigned


· Proficiency in English (verbal and written), second language an asset

· Previous customer related experience preferred

· Previous PMS experience an asset

· Computer literate in Microsoft Window applications an asset

· Must be able to type 25 words per minute

· Must possess a professional presentation

· Strong interpersonal and problem solving abilities

· Highly responsible & reliable

· Ability to work well under pressure in a fast paced environment

· Ability to work cohesively with fellow colleagues as part of a team

· Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

· Frequent standing and walking throughout shift

· Occasional kneeling, pushing, pulling, lifting


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