Receptionist Vacancy

  • Full Time
  • Nairobi

ICT Authority

Job Description

Job Title:


Reports To:

Administration Officer


Human Resource and Administration



Direct Reports:

• None


May, 2018

Responsible for:

Receiving and transmitting telephone calls, receiving visitors in ICTA offices and directing them to the relevant offices and responding to general enquiries

Key Tasks

1. Operate the switchboard, receive, direct and relay telephone messages and fax messages

2. Direct visitors to the appropriate staff members

3. Enquire as to the nature of calls in order to refer to appropriate person or service

4. Answer internal or external calls (local and long distance [and transfer calls

5. As required, take and relay messages

6. Receive and direct visitors and provide assistance to them as required

7. Send messages by fax as required

8. Perform any other duties as may be assigned from time to time.

Key Performance Measures

Knowledge, experience and qualifications required

1. Diploma in Secretarial Studies or Front Office Management

2. Two years’ experience in a similar role

3. Computer literate

Personal skills and attributes required

1. Excellent written and spoken communication skills

2. Ability to work in a fast paced environment

3. Excellent customer care skills

ICT Authority is an equal opportunity employer. Persons with disability and women are highly encouraged to apply.

The following documents will be required during application

Application Letter
Copy of Academic Certificates
Copy of Professional Certificates
Copy of Curriculum Vitae
Copy of National ID

Application is strictly online on

Deadline for application is 19th June, 2018


To apply for this job please visit