We are looking for a Front office manager to manage our reception area.
Minimum Qualification: Bachelor
Experience Level: Mid level
Experience Length: 3 years
Kamel Park Hotel is a tranquil retreat for travelers on business or leisure, offering the ideal place to break the journey for those passing through Kisii.
Reporting to: General Manager
We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our Hotel and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests’ services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Roles and Responsibilities: (Key duties)
Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
Train, supervise and support office staff, including receptionists, security guards and call center agents
Ensure timely and accurate customer service
Handle complaints and specific customers’ requests
Monitor stock and order office supplies
Ensure proper mail distribution
Prepare and monitor office budget
Keep updated records of office expenses and costs
Ensure company’s policies and security requirements are met
Any other duty as may be assigned from time to time.
Education, Experience and Knowledge: (Hospitality Industry)
Front Office/Food & Beverage Management diploma; additional certification is a plus
Proven work experience as a Front Desk Manager or Reception Manager. At least 4 years of working experience with 3 years of experience
Hands on experience with office machines (e.g. fax machines and printers)
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Disclaimer: The job description is not the exhaustive list of skills, efforts, duties and responsibilities associated with the position.
How to Apply
If you believe you have what it takes to handle this challenging position, kindly apply via Apply Now Button.
To apply for this job please visit www.brightermonday.co.ke.